The customer's message

What you know internally (optional, but it changes the answer)

Channel and relationship

Channel Relationship Sign the reply as

Every draft signs off with [Your name] — the model is forbidden from inventing a sender. Put your name here once and it is substituted into the reply and every copy of it, in your browser. Saved to your account when you are signed in.

Drafting

Confidence is the model's own read on whether this is the right reply to send: high when your notes answer the customer's questions, lower when the notes are thin, the paste was clipped, or the answer depends on facts it had to flag instead of state.

Open in mail

The reply — edit it here

Your edits are what gets copied, and the lint below re-checks them as you type. Free: editing costs nothing.

This draft still contains [Your name] — fill in “Sign the reply as” above, or edit it here.

Or check a reply you wrote yourself free, no sign-in, nothing leaves your browser

How it works

Nothing to paste? — a frustrated integration customer with a board deadline and a renewal on the line. Or , rendered from a saved reply with no run and no charge.

Paste the message, not a summary

The customer's own words carry the tone, the questions and the stakes. The triage scan runs in your browser as you type — free, no sign-in, nothing sent anywhere — and flags what usually changes the reply. Drafting the reply is the one step that needs a signed-in account.

Say what you know — and what is off-limits

The reply commits only to what your notes authorize and reveals nothing they mark internal. A question your notes cannot answer comes back as a follow-up commitment, never a guess.

Read the checklist, then send

Every draft carries its send-readiness: a fact the notes do not establish rules out Ready to send, and the Verify list becomes a checklist you tick off. Edit the reply in place and the linter re-checks your wording as you type, free.

The tone spectrum

Situation	Tone	Characteristics

Channel	Length